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Call centres

Levels of demand at call centres can be strongly influenced by the weather:
  • Many call centres serve weather-dependent companies, like telcos and utilities

  • In many sectors, call volumes increase during wet weather as consumers shop by phone

At the same time, long waiting times caused by weather-related demand can lead to:

  • Poor levels of service, with frustrated callers

  • Loss of revenue

  • Bad public and corporate relations

The Met Office offers a range of easily accessible forecast services that include weather forecasts delivered by SMS, telephone or fax, the world wide web or you can talk to a forecaster direct.

These services can help call centre managers and supervisors to maintain productivity and high service levels - irrespective of the prevailing or forecast weather conditions.